Cyprotels Hotels & Resorts Cloud Backup
“The automation that Asigra Cloud Backup offers has created considerable time savings compared to our former methods of backing up data. I have increased peace of mind, knowing that the backups are done daily.”
IT Manager of Cyprotels Hotels & Resorts
Case Study Overview
Cyprotels Hotels & Resorts Limassol, Cyprus www.cyprotelshotels.com
• Complex environment • Backups not
• Asigra local backup, offered through NEATASI Consultants Ltd
• More up-to-date backups • Time savings
• Increased peace of mind
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Managing eight, award-winning, year-round hotels – five in Cyprus and three in Greece – involves managing a large staff dedicated to offering guests a complete holiday experience – one that ensures that they return next year, and the year after that. The guests at Cyprotels Hotels
& Resorts do return making the hotel a preferred holiday destination – the ultimate goal of any company in the hospitality industry.
All of those return guests, plus the new ones, who come every year from around the globe, means that Cyprotels Hotels & Resorts needs to manage and protect a large amount of data. If something were to happen to a guest’s data, it could negatively impact the guest’s experience and make them think twice about returning again. With word- of-mouth so important in the hospitality business, negative guest experiences can have serious consequences for the company’s bottom line, and Cyprotels Hotels & Resorts is committed to ensuring every guest has a positive experience.
Andreas Markoudis, IT Manager of Cyprotels Hotels & Resorts, realized that the company’s backup procedures needed to be updated to maintain the high-quality of customer care the hotel company offers, and also to ensure business continuity. For data backup, the company is using an automated solution with Library.
The team at Cyprotels Hotels & Resorts began to look for another backup solution, one that would help ensure their data would be protected and could be recovered easily.
A stumbling block that they encountered was finding
a backup and recovery solution that could handle the company’s complex environment.
“Our environment uses Oracle databases, SQL Server Databases and on every remote hotel there is a local server running the hotel applications and file systems,” said Markoudis. “All of the hotels are connected to the main office using a terminal server and the company is using
a private line to connect all of it together.”
After a search, the only solution that Cyprotels found that matched their requirements was Asigra Cloud BackupTM, offered through NEATASI Consultants Ltd, an IT service provider located in Cyprus.
“We needed a solution that could handle our complicated environment, and since Asigra Cloud Backup is agentless, one installation can handle all the servers of the main office and of the hotels at the same time,” said Markoudis. “NEATASI Consultants Ltd supported us during the installation, and since they know the product very well, they are always quick to answer any question or request we might have.”
Being agentless, Asigra doesn’t have to be installed on every machine or server that needs backup. It can be installed on a local machine and back up all the operating systems, files, and applications. The agentless approach saves time, as it eliminates the need to match agent revisions with operating system levels, researching
“We needed a solution that could handle our complicated environment, and since Asigra Cloud Backup is agentless, one installation can handle all the servers of the main office and of the hotels at the same time.”
IT Manager of Cyprotels Hotels & Resorts
compatibility issues and other labor-intensive tasks. Agentless is also easier to support, and is less resource- intensive, making no processing power demands on the servers in comparison to traditional backup and recovery software agents.
AsigrA CAse study
“Because it’s agentless, if I need to add another backup, I can do it from a central location and I don’t need to access several servers,” said Markoudis. “This has made the process much easier. The automation that Asigra offers has created considerable time savings compared to our former methods of backing up data. I have increased peace of mind, knowing that the backups are done daily.”
Something else that has improved Markoudis’ peace
of mind is the disaster recovery capabilities of Asigra Cloud Backup. The hospitality company built their own disaster recovery solution around Asigra, with the backups stored on NAS storage within a separate building that is connected to the LAN. Asigra offers Bare Metal Restore, which means that Cyprotels can recover from old hardware to new, or from new to old, an important factor when trying to recover from a disaster or data-loss event.
Cyprotels Hotels & Resorts had the opportunity to put their disaster recovery plan to work, after a small data loss. “We had a minor loss of documents, but restoring them with Asigra Cloud Backup was surprisingly easy,” said Markoudis. Asigra offers the ability to restore on the file level, so individual files can be restored instead of a batch of data.
As Cyprotels Hotels & Resorts continues to grow, they will be relying on Asigra Cloud Backup to backup and recover their increasingly large amounts of data.
“My advice for anyone in the hospitality industry who is looking to improve their backup and recovery procedures is to consider Asigra,” said Markoudis. “It’s more than software, it’s a concept that will help you avoid disasters.”
Asigra is the leading cloud computing software vendor focused on backup, recovery and restoration with more than 550,000 global installations. Asigra Cloud BackupTM transforms the way businesses manage and protect their data by delivering seamless end- to-end data protection that efficiently scales and easily adapts to any IT environment. With more than 26 years of experience as backup/recovery pioneers, Asigra manages one of the largest business-class backup service provider ecosystems in the world who power their cloud backup services using Asigra technology and provide hands-on local service. Asigra is recognized by leading analyst firms such as Gartner and Forrester as a top cloud storage vendor. Asigra Cloud Backup TM was recently named “Product of the Year” by Storage Magazine and Asigra was recently awarded a 5-Star rating in the CRN Magazine’s 2012 Partner Program Guide, named a CRN 2012 Channel Chief, 2012 Women of the Channel and also named a Best Channel Partner for 2012 by Business Solutions Magazine. Asigra is headquartered in Toronto, Canada, with offices globally.
For more information, visit www.asigra.com